Privacy Policy

1. Introduction

This Privacy Policy describes how AKAMEI Pharmaceuticals PVT LTD ("we," "us," or "our") collects, uses, discloses, and protects personal information in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable Indian laws and regulations governing pharmaceutical companies.

As a pharmaceutical company operating in India, we are committed to maintaining the highest standards of data protection and patient confidentiality in accordance with guidelines issued by the Central Drugs Standard Control Organization (CDSCO) and the Ministry of Health and Family Welfare.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name, contact details (email address, phone number, postal address)
• Professional information (for healthcare professionals: registration number, qualifications, specialty)
• Business information (for distributors and partners)
• Correspondence and communication records
• Website usage data and cookies

2.2 Sensitive Personal Data

In certain circumstances, we may collect sensitive personal data or information (SPDI) as defined under Indian law, including:

• Medical records and health information (only when necessary for pharmacovigilance or adverse event reporting)
• Financial information (for business transactions)
• Biometric information (if applicable for access control at our facilities)

We collect SPDI only with your explicit consent and handle it with the utmost care in accordance with applicable regulations.

3. How We Use Your Information

We use the collected information for the following purposes:

• Product Information and Support: To provide information about our pharmaceutical products, respond to inquiries, and offer customer support
• Pharmacovigilance: To monitor, report, and manage adverse drug reactions and product quality complaints in compliance with Schedule Y and other CDSCO regulations
• Business Operations: To process orders, manage supply chain, and maintain business relationships with healthcare professionals, distributors, and partners
• Regulatory Compliance: To comply with legal obligations under the Drugs and Cosmetics Act, 1940, and other applicable pharmaceutical regulations
• Research and Development: To conduct clinical trials and research activities (with appropriate ethical approvals and informed consent)
• Marketing Communications: To send promotional materials and product updates (only with prior consent, which can be withdrawn at any time)
• Website Improvement: To analyze website usage and improve user experience

4. Data Sharing and Disclosure

We may share your personal information with:

• Regulatory Authorities: CDSCO, State Drug Controllers, and other government agencies as required by law
• Healthcare Professionals: For legitimate medical and pharmaceutical purposes
• Service Providers: Third-party vendors who assist with business operations (subject to confidentiality agreements)
• Business Partners: Distributors, logistics providers, and authorized agents
• Legal Requirements: When required by law, court order, or to protect our legal rights

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Data Security

We implement reasonable security practices and procedures as required under the IT Act, 2000, and IT Rules, 2011, including:

• Technical safeguards: encryption, firewalls, secure servers, and access controls
• Organizational measures: employee training, confidentiality agreements, and data protection policies
• Physical security: restricted access to facilities where personal data is stored
• Regular security audits and vulnerability assessments

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but maintain industry-standard practices.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For pharmaceutical records, we comply with retention requirements under:

• Drugs and Cosmetics Act, 1940 and Rules, 1945
• Schedule M (Good Manufacturing Practices) requirements
• Pharmacovigilance Programme of India (PvPI) guidelines
• Clinical trial regulations (Schedule Y)

7. Your Rights

Under Indian law, you have the following rights regarding your personal information:

• Right to Access: Request information about the personal data we hold about you
• Right to Correction: Request correction of inaccurate or incomplete personal information
• Right to Withdrawal of Consent: Withdraw consent for processing SPDI (subject to legal and contractual restrictions)
• Right to Opt-Out: Unsubscribe from marketing communications at any time
• Right to Complaint: Lodge a complaint with our Grievance Officer or relevant authorities

To exercise these rights, please contact our Grievance Officer using the details provided below.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, analyze website traffic, and deliver personalized content. You can control cookie preferences through your browser settings. However, disabling cookies may affect website functionality.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

11. International Data Transfers

As a company primarily operating in India, we store and process personal information within India. If we transfer data internationally (for example, to service providers or business partners), we ensure appropriate safeguards are in place in compliance with Indian law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Grievance Officer

In accordance with the Information Technology Act, 2000, and rules made thereunder, we have appointed a Grievance Officer to address your concerns regarding data protection and privacy:

The Grievance Officer will respond to your concerns within one month of receipt, as required under applicable law.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: