Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and AKAMEI Pharmaceuticals PVT LTD ("Company," "we," "us," or "our"), a pharmaceutical company registered and operating under the laws of India. By accessing or using our website, products, or services, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, you must not access or use our website or services. We reserve the right to modify these Terms at any time, and your continued use of our services constitutes acceptance of any changes.

2. Company Information

3. Use of Website and Services

3.1 Permitted Use

Our website is intended for:

• Healthcare professionals seeking product information and technical details
• Distributors, wholesalers, and business partners for commercial inquiries
• General public for educational and informational purposes about our products and company
• Regulatory authorities and compliance purposes

3.2 Prohibited Activities

You agree not to:

• Use our website for any unlawful purpose or in violation of these Terms
• Misrepresent your identity or affiliation with any person or entity
• Attempt to gain unauthorized access to our systems or networks
• Distribute malware, viruses, or any harmful code
• Copy, reproduce, or distribute our content without written permission
• Use automated systems (bots, scrapers) to access our website without authorization
• Engage in any activity that interferes with or disrupts our services

4. Product Information and Medical Disclaimer

4.1 Information Purpose

All product information, descriptions, and specifications provided on this website are for informational purposes only. They do not constitute medical advice, diagnosis, or treatment recommendations.

4.2 Prescription Requirement

Many of our pharmaceutical products are prescription medicines that require a valid prescription from a registered medical practitioner. Our products should only be used under the supervision of qualified healthcare professionals.

4.3 No Self-Medication

We strongly advise against self-medication. Always consult a qualified healthcare professional before starting, stopping, or changing any medication. The information on this website is not a substitute for professional medical advice.

4.4 Product Availability

Product availability may vary by region and is subject to regulatory approvals. Not all products mentioned on this website may be available in all locations. Contact your local distributor or healthcare provider for availability information.

5. Intellectual Property Rights

All content on this website, including but not limited to text, graphics, logos, images, product names, formulations, and software, is the property of AKAMEI Pharmaceuticals PVT LTD or our licensors and is protected by Indian and international intellectual property laws.

The AKAMEI name, logo, and all related product names, designs, and slogans are trademarks or registered trademarks of AKAMEI Pharmaceuticals PVT LTD. You may not use these marks without our prior written permission.

Our proprietary formulations, including but not limited to our tamarind-flavored iron syrup and chocolate calcium suspension, are protected by trade secrets and intellectual property rights.

6. Business Relationships and Partnerships

6.1 Distributor and Wholesale Agreements

Business relationships with distributors, wholesalers, and retailers are governed by separate written agreements. Inquiries submitted through our website do not automatically create a business relationship or contractual obligation.

6.2 Ethical Marketing Practices

All our business practices comply with the Uniform Code of Pharmaceutical Marketing Practices (UCPMP) issued by the Department of Pharmaceuticals, Government of India. We expect our partners to adhere to the same ethical standards.

6.3 Healthcare Professional Interactions

Our interactions with healthcare professionals are conducted in accordance with applicable laws and ethical guidelines. We maintain transparency in all professional engagements and promotional activities.

7. Regulatory Compliance and Quality Assurance

AKAMEI Pharmaceuticals operates in full compliance with:

• Drugs and Cosmetics Act, 1940 and Drugs and Cosmetics Rules, 1945
• Pharmacy Act, 1948
• Schedule M - Good Manufacturing Practices (GMP) for pharmaceutical products
• Central Drugs Standard Control Organization (CDSCO) guidelines and regulations
• Pharmacovigilance Programme of India (PvPI) for adverse event reporting
• WHO-GMP standards for quality manufacturing
• Uniform Code of Pharmaceutical Marketing Practices (UCPMP)

All our products are manufactured in WHO-GMP certified facilities and undergo rigorous quality control testing before release.

8. Adverse Event Reporting (Pharmacovigilance)

Patient safety is our highest priority. If you experience any adverse reaction or side effect from our products, please report it immediately to:

We are committed to monitoring, evaluating, and reporting adverse events in accordance with PvPI guidelines and CDSCO regulations. All reports are treated confidentially and contribute to ongoing product safety monitoring.

9. Product Quality Complaints

If you have concerns about product quality, packaging defects, or authenticity, please contact our Quality Assurance department immediately:

• Email: [email protected]
• Retain the product packaging, batch number, and manufacturing date for investigation
• Do not use the product if you suspect quality issues

We investigate all quality complaints thoroughly and take appropriate corrective actions in compliance with regulatory requirements.

10. Limitation of Liability

To the maximum extent permitted by Indian law:

• AKAMEI Pharmaceuticals shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services
• We do not warrant that our website will be uninterrupted, error-free, or free from viruses or other harmful components
• We are not responsible for any damages resulting from unauthorized access to or alteration of your transmissions or data
• Product liability is governed by separate terms and applicable pharmaceutical regulations

This limitation of liability does not affect any statutory rights that cannot be waived under Indian law, including consumer protection rights and product liability under the Drugs and Cosmetics Act.

11. Indemnification

You agree to indemnify, defend, and hold harmless AKAMEI Pharmaceuticals, its directors, officers, employees, and agents from any claims, liabilities, damages, losses, and expenses arising from:

• Your violation of these Terms of Service
• Your violation of any applicable laws or regulations
• Your infringement of any third-party rights
• Your misuse of our products or services

12. Third-Party Links and Content

Our website may contain links to third-party websites for your convenience. We do not endorse, control, or assume responsibility for the content, privacy policies, or practices of any third-party websites. You access third-party websites at your own risk.

13. Termination

We reserve the right to terminate or suspend your access to our website and services, without prior notice or liability, for any reason, including but not limited to breach of these Terms. Upon termination, your right to use our website will immediately cease.

14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts in Raichur, Karnataka, India.

Specific product-related disputes may also be subject to the jurisdiction of drug regulatory authorities including CDSCO and State Drug Controllers.

15. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and AKAMEI Pharmaceuticals regarding your use of our website and services, superseding any prior agreements or understandings.

17. Amendments to Terms

We reserve the right to modify or update these Terms at any time. Changes will be effective immediately upon posting on our website. The "Last Updated" date at the top of this page indicates when the Terms were last revised. Your continued use of our website after changes are posted constitutes your acceptance of the modified Terms.

We encourage you to review these Terms periodically to stay informed of any updates.

18. Contact Information

If you have any questions, concerns, or feedback regarding these Terms of Service, please contact us: